Legal · updated September 21, 2026
Refund & cancellation policy
01Overview
Paid features are one-time, per-product purchases that deliver an instant, permanent digital benefit (a badge, a published article, a reserved slot). We operate a no-refund-by-default policy with the good-faith exceptions below. Submitting and launching a product is always free.
02Dofollow ($9) and Premium ($19)
No refund after activation — we cannot un-ship the placement. You may transfer Premium once to another product you own within 30 days if the original has not received meaningful engagement. Duplicate or accidental charges are refunded in full within 14 days. If the upgrade is not applied within 24 hours due to a bug on our side, we fix it or refund in full, your choice.
03Premium+ ($39)
Full refund within 30 days as long as the article has not been generated and the Premium badge has been used for less than 7 days. No refund after the article is generated; the article, its URL and any SEO value remain yours.
04Advertising slots
Slots are reserved for specific ISO weeks. Cancel 7 or more days before that week's Monday for a full refund of that week. No refund once a week starts. If we pause an ad because a free listing's badge is missing, that is not a refund — restore the badge to resume. If our service is down more than 24 consecutive hours in a booked week we extend or refund pro-rata.
05Newsletter sponsorship
Full refund if cancelled 7 or more days before the send or publish date. None after it goes live. One free date transfer subject to inventory.
06Directory submission service
Full refund if we have not started within 7 days of purchase. None once submissions have begun. We do not guarantee any DR increase.
07Fraud and manipulation
Upvote rings, bot accounts, temp-mail sign-ups, chargeback abuse or prohibited products forfeit all refunds; we may reset votes, remove listings, revoke badges and suspend the account.
08Chargebacks
Contact us first — most issues are solved in two emails. A chargeback filed without contacting us may result in suspension until resolved.
09How to request a refund
Email hello@discoverlaunches.com from your account address with the receipt email, product URL and a one-line reason. We reply within 2 business days; approved refunds return via the original payment method through our payment provider, Dodo Payments.
10Statutory rights
Nothing here limits mandatory consumer-protection rights where you live. By accepting immediate delivery at checkout you waive the EU 14-day withdrawal right for digital services.
Questions about this document? Email hello@discoverlaunches.com.
